FAQs

About Skincare Tailor

How can I contact Skincare Tailor

You can contact us at Hello@SkincareTailor.com or use the live chat option via desktop.

Where are you located?

We are headquartered and operate out of Miami, Florida.

Are you a Veteran Owned Business?

Yes, one of our founders is a US Navy Veteran. He served on a US Nuclear Submarine, USS ALEXANDRIA (SSN-757) from 2002-2005 then served under the Secretary of the Navy in Washington, DC from 2005-2010.

Why choose Skincare Tailor for my skin?

Quality Products: Our skincare line is carefully crafted using the finest ingredients, ensuring your skin receives the care it deserves and Made in the USA.

Veteran-Owned: By supporting us, you're not only investing in your skin but also in a business that proudly supports veterans and their families.

Personalized Approach: At Skincare Tailor, we understand that every individual's skin is unique. Our experts are here to provide personalized recommendations based on your specific concerns and goals.

Ethical and Sustainable: We are committed to sustainable practices, ensuring our products are environmentally friendly and cruelty-free.

Is my purchase secure?

We are 100% committed to your privacy and keeping your information confidential. We will never sell your information. Shop with confidence and see our privacy policy for more information.

Your data is 100% secure and safe as we use 256-bit encryption to secure your data. Our gateway is compliant to all payment card industry standard council (PCI SSC) regulations.

Do you test on animals?

NO! and NEVER will! Unfortunately, many cosmetic brands still test their products on living animals. At Skincare Tailor, we are proud to be 100% cruelty-free.

What is your return policy?

We offer a 30-Day Money Back Guarantee. We are confident in our product and that you'll see results.

Why buy from you and not a big box retail store?

Unlike most retailers, we take pride in delivering only the freshest products to our valued customers. With us, you never have to worry about how long a product has been sitting on the shelves, as we prioritize freshness above all else.

This is just one of the many compelling reasons to choose us as your go-to skincare provider. It's clinically proven the longer a product sits on the shelf, the less effective it becomes over time. By ensuring that our products are always freshly made, we guarantee optimal effectiveness and results for your skincare routine.

Not only do our fresh batches of skincare products offer superior performance, but they also provide a rejuvenating and delightful experience for your skin. Imagine indulging in the sensation of applying a product that is bursting with the vitality of recently sourced ingredients. It's like treating your skin to a revitalizing spa experience right in the comfort of your own home.

When you choose our brand, you're not just investing in skincare; you're embracing a commitment to quality and efficacy. Our dedication to freshness sets us apart, and we are thrilled to have the opportunity to share this extraordinary advantage with you.

We look forward to serving you with our exceptional range of fresh and effective skincare products.

General Information

Are your products Made in the USA?

Yes, all our products branded Skincare Tailor are proudly Made in the USA.

Are you products safe?

Yes, all of our products are safe. We do not use parabens, sulfate, or gluten in our formulas and free on toxins that can harm or irritate the skin.

Are you products vegan?

Yes, all our products are vegan and made with the high-quality ingredients that we source from all over the world.

What is the shelf life of your products?

We encourage you to use your product within 6 months of opening for optimal freshness and potency. However, when stored under best conditions (away from light, heat and moisture) our products can be safely used for up to 2 years after opening.

Shipping

How can I edit my address?

Since we typically ship the same day, please contact us as soon as possible at hello@skincaretailor.com or live chat via desktop. We don't offer live chat via mobile as it slows down our website.

When will my order ship?

Orders placed Monday-Friday by 3pm EST and Saturday by 12pm EST are usually shipped the same day via USPS.

When will I receive my order?

Most packages are received in 2-5 business day. You can use our tracker to track your shipment.

What is the cost for shipping?

All orders over $35 ship for FREE. Orders under $35 are charged the current shipping rates that USPS charges us to ship your package to you.

We do not make any money from shipping charges and will never add additional fees for shipping in the continental US.

Orders

I'm having issues placing my order

Please email us at hello@skincaretailor.com or contact us via live chat on desktop and we will be more than happy to assist you.

I'm having issues with my promo code

Please email us at hello@skincaretailor.com or contact us via live chat on desktop and we will be more than happy to assist you.

I need to cancel/edit my order

Since we typically ship the same day, please contact us as soon as possible at hello@skincaretailor.com or live chat via desktop. We don't offer live chat via mobile as it slows down our website.